ORDER CANCELLATION/REFUND POLICY

We are proud of the quality of our products and want to make sure you are completely satisfied. If you are not completely satisfied, return the unused portion with a short explanation.

If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.

The item must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.

Once your return has been received, a refund will promptly be issued for the unused portion. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

We will not be responsible for shipping and handling on returned items. We recommend using UPS or insured mail for returns as we can not be responsible for items that never make it back to our warehouse.

If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at info@thescienceofstayingyoung.com. Please supply the Representative with your order number and item number from your original confirmation e-mail. The Representative will also need your e-mail address and phone number. Thescienceofstayingyoung.com will make every reasonable effort to replace the item in a timely manner. We cover shipping charges if there was damage to the item due to shipping.

If there is extensive damage to the packaging, contact a Customer Service Representative immediately at info@thescienceofstayingyoung.com. Please have your order number available when you contact the Customer Service Representative.